Shipping Policy

Effective Date: Oct 14, 2025

Thank you for shopping with Edenbrooke Interiors.

We are dedicated to ensuring your order arrives promptly and in excellent condition. The following policy outlines how we process, ship, and deliver orders placed through our online store.

1. Order Processing

Orders are typically processed within 2–4 business days after payment confirmation.

Processing time refers to the period in which your order is prepared for shipment — including quality inspection, packaging, and labeling.

Orders placed on weekends or holidays will begin processing on the next business day.

2. Shipping Methods and Carriers

Edenbrooke Interiors partners with reliable carriers to ensure safe and efficient delivery.

Depending on your location and order size, shipments may be sent via UPS, FedEx, or USPS.

At this time, we only ship within the continental United States. We do not currently offer international shipping.

3. Estimated Delivery Times

Standard Shipping: 5–10 business days from the date of dispatch.
Expedited Shipping (if selected): 2–5 business days from the date of dispatch.

Delivery times are estimates and may vary due to carrier delays, weather, or other factors beyond our control.

4. Shipping Costs/Free SHipping

Shipping costs are are based on the percentage of your total order. If the order is over $100 then shipping is free, some exclusions apply. Some products are custom made or requested for certain projects, these pieces are not eligable for free shipping even if their price is over $100.

5. Tracking Your Order

Once your order has shipped, you will receive a confirmation email containing your tracking number and carrier information.

Tracking updates may take up to 24 hours to appear after the package has been dispatched.

6. Damaged, Lost, or Delayed Packages

We take care to package every item securely. However, if your order arrives damaged, please contact us within 48 hours of delivery at orders@edenbrookeinteriors.com with your order number and photos of the damage.

If your package is lost or delayed, we will work directly with the carrier to assist in locating it or filing a claim.

Edenbrooke Interiors is not responsible for shipping delays caused by carriers or external circumstances but will make every effort to resolve the issue promptly.

7. Incorrect or Undeliverable Addresses

Please ensure that your shipping information is complete and accurate before submitting your order.

Edenbrooke Interiors is not responsible for packages that are delayed, lost, or returned due to incorrect or incomplete addresses.

Additional shipping fees may apply to re-ship returned packages.

8. Order Changes and Cancellations

Once an order has been processed, it cannot be modified or cancelled.

If you need assistance before processing is complete, please contact us immediately at orders@edenbrookeinteriors.com, and we will do our best to accommodate your request.